Enforce Room Assignment for Guest-Requested Rooms

This feature allows users to assign rooms based on a guest request for any of the following room attributes, during booking:

  • Accessible rooms (ADA-Compliant)

  • Connecting Rooms

The property can configure whether room assignment must be made mandatory for accessible or connecting rooms individually. Once configured, when the guest requests for an accessible or connecting room during the booking flow, one of the following occurs:

  • The room is assigned as per the guest request and the reservation is tagged as Guaranteed.

  • The requested room is not assigned, and the user overrides the guest request and instead assigns a room that is a non-ADA compliant or non-connecting room. The reservation is tagged as Requested.

Users will be displayed two options in the Guest Requested section in the Room Assignment tab of the Book Reservation screen: ADA and Connecting Rooms. Users can select the preferred option during the booking flow and assign a room number that meets the guest’s request. When room assignment is mandatory a room is automatically assigned matching the guest request.

When users want to select from other matching rooms in the Other Rooms Matching section of the Room Assignment tab, they can do so by selecting an ADA complaint room.  The value Yes is displayed in the ADA column to indicate rooms that are ADA-compliant.

When the guest request is met for a reservation that is an ADA and/or connecting room is assigned for a reservation, then the following message is displayed in the Currently Selected Room section of the reservation: Guarantee: Note that room assigned is as per Guest Request

A screenshot of a computer Description automatically generated

When the guest requests for an ADA-compliant/connecting room, but the user assigns a room that does not match these attributes, then the following message is displayed in the Currently Selected Room section of the reservation: Requested: Note that <ADA> <Connecting > room assigned is not as per Guest Request.

A screenshot of a computer Description automatically generated

The reservation log is updated in the History section of a reservation in the following ways:

  • The log for reservations that have met the guest request is displayed in the following format: <Month, DD, YYYY HH-mm> by <username> had assigned room as per Guest Request, tagged “Guaranteed” attribute.

  • The log for reservations that have met the guest request is displayed in the following format: <Month, DD, YYYY HH-mm> by <username> had not assigned room as per Guest Request with <user with Stay_MandatoryRoomAssignment permission> permission, tagged “Requested” attribute.

The Stay_MandatoryRoomAssignment permission allows users to override the guest request for an accessible or connecting room and continue to book the reservation. A confirmation screen is displayed requesting users to authenticate themselves before overriding the room selection. On clicking Save the credentials of the user with permission is captured and displayed in reservation log

The section, Mandatory Room Assignment, in the Room Assignment tab of the Rooms Setup screen (Settings à Rooms & Room Types à Room Assignment) allows users to select from the following room attributes for which room assignment must be enforced when booking a reservation:

  • ADA

  • Connecting Room

The following reports track reservations with guest requests that are tagged as Guaranteed or Requested:

  • Reservations Report

  • Arrivals Report

  • Reservations Report (Dynamic)

  • Arrivals Report (Dynamic)